At Plugin.Zngbd, we are confident that our plugins will provide the right tracking and automation solutions for your business. If, for any reason, you are not satisfied with our service, we have a clear refund policy in place.
1. 30-Day Money-Back Guarantee
If you are not satisfied with the performance of our plugins within **30 days** from the date of your purchase and our support team fails to resolve the issue, you can apply for a full refund.
2. Conditions for Refund
- Eligibility: The application must be made within 30 days from the date the plugin was installed and activated on your WooCommerce store.
- Troubleshooting Attempt: Before a refund is granted, you must provide our support team with a reasonable opportunity to resolve any issues with the plugin. Failure to follow instructions given by the support team may void the refund.
- Reason: Refunds are only applicable if the core features of the plugin do not work or fail to provide the advertised functionality.
3. Non-Refundable Circumstances:
- If the 30-day period has passed.
- Lack of Feature: If you claim a feature is missing that was never explicitly mentioned in the product description.
- Self-Modification: If the plugin is broken due to modifications made to the plugin code or your site's WordPress/WooCommerce core files.
- Purchased solely for testing or demo purposes without utilizing it on a live site.
4. Refund Process
- Application: Please send an email to support@plugin.zngbd.com detailing your order ID, purchase date, and the clear reason for the refund.
- Review: Our team will review your application and attempt to verify the claimed fault.
- Processing: If the refund is approved, it will be sent back to your original payment method within 7-14 business days. Processing time may vary depending on your bank or payment gateway.
Contact Us
If you have any questions about this Refund Policy, please contact us at:
Email: support@plugin.zngbd.com